FAQ for Airport Reservation Services | ASA Airport Special Assistance

ASA Help

Reservation

How can I book your service/product?

Please visit our website at https://asa.ptjas.co.id/ or download our ASA app on Google Play or App Store

What is the best method to order your service/product?

Through our website at https://asa.ptjas.co.id/ or download our ASA app on Google Play or App Store

What preliminary document/information do I need to prepare to book your service?

For booking, kindly provide your copy of Passport, Flight Ticket, Visa/E-Visa/Telex Visa/KITAS/KITAP and PCR/Swab Antigen with Negative Result

Do you accept last minute booking?

Booking should be made at least 8 hours prior to your Arrival or Departure timing. Any last minute booking will be subject to availability

When should I make the booking for the service/product?

Booking should be made at least 8 hours prior to your Arrival or Departure timing

Cancellation

How long it takes for the refund process?

Refund will take about 7-14 working days

Can you process the refund to someone's else bank account?

The refund process will only be done to the same bank account of the sender

Is there any extra charges for reschedule my booking?

Any booking rescheduled above 8 hours before your actual arrival or departure, will be charge 100%

What is your cancellation policy?

Cancellation should be made at least 8 hours before your arrival or departure timing. 10% cancellation policy applies from the total invoice amount

Airlines

Could you help with the pre-Check-In for my flight?

As per Airlines rules & regulations, the guest should be present during Check-In for profiling purposes

Could you help to pre-booked my seat for my upcoming flight?

You could choose your seat through Online Check-In or upon Check-In at the counter

Service

What type of services you offered?

We offered all type of service range from Meet & Greet, Immigration Assistance, Transportation, Health Check and Accomodation Booking

How many available products you have?

We currently have 12 available products to cover all your needs

Could you help to reschedule my ticket?

Any ticket rescheduling should be done directly through the airlines sales office/representative

Is the voucher should be used on the same day of purchase or according to the flight schedule?

ASA vouchers can be used according to the guest's flight schedule

Does the airplane ticket included in ASA price?

No, the price is only for ASA service at the airport. Ticket should be purchase separately

Payment

Do you accept foreign currency as a payment?

As per Indonesia's Government rules & regulation, all transactions in Indonesia should be in Indonesia Rupiah

What payment method can I use?

Payment could be done via Bank Transfer and Credit Card and the easiest way to do all the transactions are through ASA App or Website

Is PO or guarantee letter acceptable?

Please contact our Account Managers for further details

Will I be receiving an invoice for the booking I made?

We will issue an Electronic Invoice which included in our Confirmation email

Rates

Is your price is per person or do you have a family/group rates?

Our price is based on per passport. For any inquiry for group rates, please contact our Account Managers Team

Is there any discount for baby/infant/children?

Our price is based on per passport - applicable for both Adult & Child/Infant

How much is your service/product?

To view our full list of services and price, please visit our website at https://asa.ptjas.co.id/ or download our ASA app on Google Play or App Store

How many people does one voucher apply to?

One voucher is valid for 1 (one) person

Is the price shown for one way trip or round trip?

The price is valid for 1 (one) time handling