How early should I arrive at the Airport to make sure I don't miss my flight?
Passenger should arrive at least 3 hours prior to their Departure flight schedule
Is there any baggage wrapping facility at the Airport?
Yes, there are baggage wrapping facilities at the Departure area
Is there any money changer available at the airport?
Yes, there are money exchange facilities available at the Airport - Both at the Arrival and Departure area
Can I reserve a parking space at the airport?
Parking space at the Airport is accessible for public and therefore, unavailable for advance reservation
Can I store my baggage at the airport?
Yes, there is a facility for baggage storage available at the Airport for both International and Domestic
Where your staff will be standing by?
Our staff will be standing by at the Arrival Hall - before the immigration counters to greet you
How could I find your staff upon arrival/departure?
We will provide you with the terminal's map, staff's name and contact number as well as our staff's uniform picture for your easy recognition
Is your service includes an immigration assistance?
Except for Meet & Greet (MAAS), our main services are included with Immigration Assistance
Is your service includes luggage handling?
Some of our products include of luggage handling
Is transportation included in the service?
There are choices of our products include of transportation
What should I do if I overstay?
Please report your overstay to the Immigration Office where your visa was issued
What's the minimum validity for my passport to travel?
The minimum validity for the passport to be able to travel is 6 months
Are you be able to assist with the visa application?
For visa application, guest is obliged to apply their visa directly through related Embassy or through an Agent
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