ASA Help
Airport
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How early should I arrive at the Airport to make sure I don't miss my flight?
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Passenger should arrive at least 3 hours prior to their Departure flight schedule
Is there any baggage wrapping facility at the Airport?
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Yes, there are baggage wrapping facilities at the Departure area
Is there any money changer available at the airport?
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Yes, there are money exchange facilities available at the Airport - Both at the Arrival and Departure area
Can I reserve a parking space at the airport?
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Parking space at the Airport is accessible for public and therefore, unavailable for advance reservation
Can I store my baggage at the airport?
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Yes, there is a facility for baggage storage available at the Airport for both International and Domestic
Service
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Where your staff will be standing by?
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Our staff will be standing by at the Arrival Hall - before the immigration counters to greet you
How could I find your staff upon arrival/departure?
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We will provide you with the terminal's map, staff's name and contact number as well as our staff's uniform picture for your easy recognition
Is your service includes an immigration assistance?
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Except for Meet & Greet (MAAS), our main services are included with Immigration Assistance
Is your service includes luggage handling?
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Some of our products include of luggage handling
Is transportation included in the service?
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There are choices of our products include of transportation
Regulation
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What should I do if I overstay?
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Please report your overstay to the Immigration Office where your visa was issued
What's the minimum validity for my passport to travel?
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The minimum validity for the passport to be able to travel is 6 months
Are you be able to assist with the visa application?
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For visa application, guest is obliged to apply their visa directly through related Embassy or through an Agent