ASA Help
Airport
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Lounge
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Service
How do I request for the wheelchair?
Wheelchair could be requested directly in advance to the Airlines or at the check-in counter (subject to availability)
Can ASA be able to assist baggage Check-In without passengers?
Check-In Baggage should be accompanied by the baggage's owner
Airlines
When I could do Online Check-In for my flight?
Based on the Airlines, Online Check-In could be done between 24-48 hours prior to your actual flight schedule
What documents should I bring for Domestic Flight Check-In?
Flight Ticket and KTP (ID)/SIM (Driving License) or Passport for Foreigner along with PCR/swab Antigen with negative result
What documents should I bring for International Flight Check-In?
Flight Ticket, Passport, Visa and other required documents. Visa is required when guest's nationality requires him/her to obtain a visa to enter the designated country. PCR test result might requires for certain Airlines.
What is the earliest time that I could Check-In?
Check-In counters open at least 3 hours before the actual boarding time
When does the Check-In counter close?
Check-In counters close in between 45 minutes to 1 hour before the actual boarding time (depending on the Airlines)
SOLUTIONS
OTHER SERVICES
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