ASA Help
Airport
No items found.
Lounge
No items found.
Service
How do I request for the wheelchair?
Wheelchair could be requested directly in advance to the Airlines or at the check-in counter (subject to availability)
Can ASA be able to assist baggage Check-In without passengers?
Check-In Baggage should be accompanied by the baggage's owner
Airlines
When I could do Online Check-In for my flight?
Based on the Airlines, Online Check-In could be done between 24-48 hours prior to your actual flight schedule
What documents should I bring for Domestic Flight Check-In?
Flight Ticket and KTP (ID)/SIM (Driving License) or Passport for Foreigner along with PCR/swab Antigen with negative result
What documents should I bring for International Flight Check-In?
Flight Ticket, Passport, Visa and other required documents. Visa is required when guest's nationality requires him/her to obtain a visa to enter the designated country. PCR test result might requires for certain Airlines.
What is the earliest time that I could Check-In?
Check-In counters open at least 3 hours before the actual boarding time
When does the Check-In counter close?
Check-In counters close in between 45 minutes to 1 hour before the actual boarding time (depending on the Airlines)
SOLUTIONS
SUBSCRIBE TO OUR NEWSLETTER
The latest news, articles, and resources, sent to your inbox weekly.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
© 2021 ASA, Inc. All rights reserved.
