Buggy service at the Airport couldn't be booked in advance - it's on first come first served basis

Yes, SIM card is available for purchase at the Airport

As per Customs regulations, for foreigners who will be staying in Indonesia for more than 60 days, should regiester their phone to be able to use the local SIM card. This regulation only applies for passenger who bought their phone from outside of Indonesia

Online registration is required prior to registering your IMEI - https://www.beacukai.go.id/register-imei.html The barcode generated is only valid for 24 hours

Passport, Boarding Pass, the original invoice of the purchase and the barcode generated from the online registration through Bea Cukai's website

The minimum validity for the passport to be able to travel is 6 months

For visa application, guest is obliged to apply their visa directly through related Embassy or through an Agent

As per the rules & regulations, we are not allowed to do the Meet & Greet right from the plane's door

As per Customs regulations, any issue related to Customs should be settle directly by the passenger

Yes, we could assist with your lost luggage as long as all the documents required are complete (e.g. Boarding Pass, Luggage Tag number, Passport, etc). We will assist you to Lost & Found to report your case or you could use one of our Baggage Assurance service by BRB (Blue Ribbon Bag) and we will asisst you to file the report

Our staff will be standing by at the Arrival Hall - before the immigration counters to greet you

We will provide you with the terminal's map, staff's name and contact number as well as our staff's uniform picture for your easy recognition