Buggy service at the Airport couldn't be booked in advance - it's on first come first served basis
Can I purchase the local SIM card at the Airport?
Yes, SIM card is available for purchase at the Airport
Do I need to register my phone to be able to use the local SIM card?
As per Customs regulations, for foreigners who will be staying in Indonesia for more than 60 days, should regiester their phone to be able to use the local SIM card. This regulation only applies for passenger who bought their phone from outside of Indonesia
Do I need to do online registration to register my IMEI?
Online registration is required prior to registering your IMEI - https://www.beacukai.go.id/register-imei.html
The barcode generated is only valid for 24 hours
What documents do I need to do IMEI registration?
Passport, Boarding Pass, the original invoice of the purchase and the barcode generated from the online registration through Bea Cukai's website
What's the minimum validity for my passport to travel?
The minimum validity for the passport to be able to travel is 6 months
Are you be able to assist with the visa application?
For visa application, guest is obliged to apply their visa directly through related Embassy or through an Agent
Will your staff will be picking me up right from the plane's door?
As per the rules & regulations, we are not allowed to do the Meet & Greet right from the plane's door
Will you be assisting us when it comes to Customs issue?
As per Customs regulations, any issue related to Customs should be settle directly by the passenger
Could you assist with the lost luggage?
Yes, we could assist with your lost luggage as long as all the documents required are complete (e.g. Boarding Pass, Luggage Tag number, Passport, etc).
We will assist you to Lost & Found to report your case or you could use one of our Baggage Assurance service by BRB (Blue Ribbon Bag) and we will asisst you to file the report
Where your staff will be standing by?
Our staff will be standing by at the Arrival Hall - before the immigration counters to greet you
How could I find your staff upon arrival/departure?
We will provide you with the terminal's map, staff's name and contact number as well as our staff's uniform picture for your easy recognition